Dinn Brothers Trophy, Inc.
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Recognizing Achievements Since 1956
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Customer Reviews



Dinn Trophy Customer Reviews

Dinn Trophy Customer Reviews!

Given the size of the order and the different teams involved, I was amazed at how quickly the order was processed. Better than I imagined.  In fact, each box was separated by those teams represented within the shipped box.
- Chris G.

Perfect job! Love the plaques!
- Janice S.

Yes, my order was processed quickly and I had misspelled a name on one of the name plates and it was corrected before the items was shipped...VERY, VERY SATISFIED CUSTOMER....THANK YOU GUYS again for all of your help....went above and beyond to assure my satisfaction!
- Rita C.

We always order medals, and you guys never let us down. They are always amazing.
- Ana C.

Very fast and meticulous service. Couldn't be better.
- Trudy L.

I always receive exceptional service from Dinn.  They always go out of their way to make sure I am satisfied with my purchase.  Thank you. Always packaged extremely well.
- Rosemary J.

Can't believe how fast!!! Great product and service
- Alta M.

The trophies and plaque exceeded our expectations. Very well done.
- Lynne B.

I couldn't ask for better/quicker service. We have used Dinn Bros for years and are very please with the quality
- Paulette S.

Tom (in the SalesDept.) is my "Trophy Guru!" He must have telepathy because he always seems to know exactly what I'm looking for! I enjoy collaborating with him on my Trophy Designs!!! I was very impressed with the quality of the work and the reasonable prices!
- Fred P.

Even a person with very limited computer knowledge could easily navigate through this site. You did a remarkable job.
- Alicia A.

Appreciated the abundance of options and the step-by-step ordering process. Would definitely do business with you again.
- Jeremy Z.

EXTREMELY helpful!  We will ALWAYS order from Dinn!!!! I had made the mistake, not you; and the problem was taken care of immediately and in I am VERY pleased with your service! There is no way I could have received better service!
- Janet P.

I was very pleased and will order from you in the future.
- Marty W.

I'm very happy with my order.  The trophies were beautiful and very good quality for the price.
- Carla B.

Quicker than expected! Very nice
- Carol B.

Love the trophies they turned out perfect..... Thank you!!
- Lisa S.

This company had excellent customer service, prompt delivery, and high quality product.
- Kristin M.

Received it close to a week earlier than I expected!  Thanks! I used a different company for awards last year, and they arrived several days late.  I ended up having to mail out my award ribbons that year as the students were out for the summer.  Very impressed with the quality and speed of Dinn Bros!
- Chris L.

Excellent, fast…will use you in future. THANKS! LOVE HOW QUICK IT WAS
- Catherine F.

I always receive courteous service.
- Lou M.

Great service - received within a few days! Dinn has the best service of all companies I have placed orders through!
- Barb C.

Everything looked great and everyone loved the items. I will most certainly use you all again.
- Esteban R.

My order was handled over the weekend - with a one day notice.  Your customer service is amazing. The 2 plaques we ordered were absolutely perfect.
- Cindy L.

Great service, great price, and great value.
- Bill H.

Extremely prompt service. I was impressed with your expert and careful packaging of my trophies.
- Cynthia K.

I even got a card thanking me for the order. Very Nice!  I was short one trophy.  It was my miscount.  The trophy that I got locally as a quick replacement was like nothing I would have ordered initially.  Your presentation was the best.
- Francis A.

There was a delivery problem. A train derailment caused our order to be lost. When I emailed a frantic message about delivery, the response was immediate. The pins and gavel blocks were to be presented at our graduation ceremony. Not only did the order arrive in time, but the communication and problem solving was above and beyond outstanding. The problem was not your fault, and yet you corrected the problem. Graduation was beautiful and we had the awards ready to go. Thank you!!!! We will be loyal customers for many years to come. At the graduation reception, I told the train derailment story. We could laugh about it only because you fixed the problem. Your company name was mentioned prominently as having saved the day. 
- Maureen H.

Absolutely super. My principal wanted me to look elsewhere. I am so happy with the product and service I receive. I have no desire to look elsewhere!
- Mike B.

Every order I have purchased has arrived earlier than expected.  That's why I always buy from Dinn! I love the trophies and plaques. They are very nice and the prices are GREAT!
- Talaya S.

Excellent packaging!! Best value for the money!! Absolutely!! Other trophies were ordered from another company & your trophies FAR surpassed those. Will order from you again!
- Sheryl M.

They processed my order in record time! There was a typo on my order that I didn't catch right away.  I called your company, they fixed it immediately and STILL got my order to me on time!! YES!  They were wonderful and helped me immensely!
- Amy S.

I made a mistake on the engraving and realized it about an hour later.  I had to call and ask to change it.  I had EXCELLENT customer service, and the mistake was changed.  I will definitely order from this company every season because of this experience.  I made the mistake, but your company fixed it for me.  Thanks!
- Melissa T.

Great site. Great service. Great products! It got here much quicker than I expected. I'm good thanks. I will order from you in the future for sure.
- James M.

Very pleasant and very helpful in placing a special request order for me.
- Lea C.

The website was very easy-made it so simple. I was extremely pleased with your company for correcting a misspelled word I had going on all the trophies! Very quick to respond, very friendly, and very helpful!!
- Laura G.

We've been dealing with you for a number of years, and appreciate the knowledge and help!
- Merilee W.

We are always pleased with the quick processing of our order. The quality is always superb. Lisa is the best!  Thanks to the excellent service of her team our awards ceremony is always a success! We have always received the best support and courteous service. I recommended you to two organizations and they expressed how pleased they were with Dinn Bros.' service and awards.
- Jan T.

First time I've ordered trophies, you made the experience very easy. No problems, perfect service.
- Bill O.

Very accurate and fast!
- David G.

Very helpful patient and thorough
- Mike W.

Amazing customer service. I am in my own business and that is MOST important.
- John W.

What a great experience!  I would definitely use you again!
- Kim N.

Very, very helpful and courteous and very knowledgeable. Arrived right on time just like she told me it would be. I will be passing the good word around about how great your business is - keep up the great work! Good people like y’all make little people like me smile and little people very happy. Thanks for being there when I needed you.
- Eric S.

Unbelievably fast shipment!
- Sandy S.

Surprisingly quick!
- James K.

It was fantastic that someone actually looked at my order and called me with a question. I had made a mistake in the engraving and someone caught it!!!!
- Carol H.

Super fast!!!!! I'm very pleased! Thank you!
- Rebecca B.

Very, Very , Very Quickly! Said Delivery Thursday and I got them on Wednesday. Ordered on Tuesday morning, WOW!
- Ron B.

The kids love their Sunday School awards & I love how easy it is to order them every year from Dinn!  I'm so happy I found you guys/gals and the award was just what I was searching for!!! I have been recommending your company to band directors, coaches, etc. who are in need of trophies or awards.
- Janet K.

Excellent service, excellent personnel to talk to, excellent company we have used for many years.  Thank you for your service.  You definitely deserve a very large trophy! Everyone is always pleased with everything that we order from you!
- Patti M.

My order MUST have been processed in record time!! I ordered trophies for my boys soccer team from a local shop, on Tuesday I learned my order was backlogged, and the following Saturday was our award presentation celebration. I came home and immediately placed my order with your company and selected 2 day air! My trophies arrived Friday!! ALL engraving complete and correct! Your team helped me look good for my team!! Thank you Dinn Bothers! See you in the fall for my next order. I already sent 2 little league coaches and 1 soccer coach to your website. I was able to show them the product I ordered and your website from my iPhone.
- Ron B.

I have dealt with other companies and always get a call from them about some sort of problem.  I didn't with your company.  It was a pleasure to have such a stress-free order.  Thank you I usually to get two other orders over the summer and I will be placing them with your company.
- Deb B.

I like how fast I got the trophies. It was better then my expectations.
- Sara M.

I accidentally put trophies in the shopping cart, but forgot to check out until a few days before I needed the trophies.  I called, and the trophies were at my house the very next day.  I was amazed!! They exceeded my expectations. I would give Dinn Bros. the HIGHEST recommendation!!
- Janet H.

I had mistakenly ordered the wrong sport on one of my 6 trophies, and was pleased to find out that before my order was processed, I received an e-mail and a phone call questioning the order. Now that's what I call customer service! We are, and will be, repeat customers because of the excellent service and pricing we receive each and every time.
- Donna Q.

Given the size of the order and the different teams involved, I was amazed at how quickly the order was processed. Better than I imagined.  In fact, each box was separated by those teams represented within the shipped box. All our coaches were thoroughly impressed. I intend to use Dinn again and recommend to others.
- Chris G.

All the items online look just as great in person. They are very affordable. Each time I ordered I went to pick up the items at the office. Every single person I dealt with was very professional, very personable. I would absolutely recommend your company to anyone!
- Martha S.

The Special Services Dept. set up the artwork on time and proofs were sent in a timely manner. All members of our group were very happy. Another plaque was presented by a different group but ours was SUPERIOR! I give Dinn an “A”
- Chieh C.

Your customer service dept is very friendly, helpful and knowledgeable
- Carol C.

Fantastic speed on the order. Was very pleased with the time it required. Great value on all the trophies.
- Devon P.

I feel that Dinn Bros. offers exceptional customer service on every order that I place with them......
- Jack C.

Your product and service has been consistently exceptional for the past 10 years that I have been dealing with your company. Thank you!
- Beth G.

You guys always do a great job and FAST!  The kids loved the trophies.  Thanks!
- Jay D.

We tried a new trophy and when we saw it we would have thought it to be much more expensive that it was.  Impressive! Without question!  You are the best.
- Barbara F.

I made a mistake entering information on the website.  I sent an email to customer service and they fixed the problem before I had a chance to call Dinn. Outstanding support. Fantastic response. I sent an email over a weekend and planned to follow up on Monday morning.  I didn't need to - my mistake was handled ASAP.
- Kevin C.

Excellent, I received my order the day before it was needed.  Great service.
- Theresa T.

The assistance I received on the phone was absolutely outstanding. Thank you so much.
- William R.

It is a memorial plaque and very nice!
- Deborah T.

 


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Dinn Brothers Trophy, Inc., 221 Interstate Dr., West Springfield MA 01089
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